Boardwise Surf, Skate, Snowboard Store
0131 229 5887
  
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Delivery Information | Boardwise.com

Boardwise Delivery Information

The delivery charge is calculated and displayed clearly at checkout.

FRAUD PROTECTION

We take all attempted fraud extremely seriously and it is our duty to protect our customers.

We receive behind the scenes information from our payment processors to aide fraud detection that may otherwise go under the radar. Sometimes it is necessary to take unusual action to detect these frauds. You may receive an email or postal receipt (sent to the card holders address) for your order before your goods are despatched. Whilst this is not always convenient for us or our customers, we have found this method has drastically reduced our exposure to fraudulent orders and will continue to operate for as long as it remains effective. Since credit card fraud is an ever evolving universe we reserve the right to withhold orders where our systems detect any risk. We do make every effort to contact you via phone, email, post to keep you informed.

UK FREE Delivery
If your order value is over £100.00 your order will be shipped free of charge. Other delivery charges are calculated at checkout and are shown below.

Your goods are insured whilst in transit and usually arrive within 1 - 5 working days depending on which service you choose.

PRE-CHRISTMAS DELIVERIES
Next day delivery is guaranteed for orders placed up to and on 21st December. Orders placed after 21st December may not arrive before Christmas, however they will arrive before New Year. Naturally, you may still place your order over the Christmas period, but normal service will not resume until the first working day after 1st January. Your order will be packed and ready, however courier services do not operate everyday over the holidays.

Courier Deliveries
All large items are sent out by courier and will require a signature on delivery. Orders placed on a Friday will not be arrive until the following Tuesday onwards. Remote areas can take longer for goods to reach.

Next Working Day Delivery
During the checkout process you will have the option to upgrade your service to Next Day Delivery at £5.95 per order - if your order value is over £99.00 we'll do this free of charge anyway.

Our next working day delivery is NOT a guaranteed service but we do make every effort on our part to dispatch your order on the same working day it is place - we realise your order is important to you and we strive to ship promptly.

IMPORTANT
Orders placed AFTER 2:30pm cannot be processed and shipped out for next day delivery and will be queued for dispatch the following day.

Northern Ireland/Channel Islands
All deliveries to Northern Ireland & Channel Islands are charged at special rates because it costs us more to ship to these locations. Delivery charges are calculated and clearly shown at checkout. Channel Islands customers - we can refund your VAT on your transaction - please contact us after you have made your purchase with your order number, email, name etc and we will process your refund within 5 days.

Worldwide Delivery
We can ship orders outside of the United Kingdom. Delivery charges are calculated and displayed at checkout.

Some of the countries we ship to include:
USA, CANADA, MAINLAND EUROPE, SCANDINAVIA, POLAND, CZECH REPUBLIC & MANY MORE.

Multiple dispatch
As we operate from our Edinburgh & Glasgow stores we may ship your order from more than one UK location, which means you may receive more than one parcel for multi-item orders.

BOARDWISE SHIPPING RATES - GBP


United Kingdom
3-5 Day Delivery
Up to £24.99 = £2.95
£25.00 - £99.99 = £3.50
over £99.99 = FREE

Week Day 24hr = £5.95

Northern Ireland/Channel Isles
3-5 Day Delivery
Up to £25.00 = £10.50
£25.01 - £99.99 = £15.00
£100.00 - £199.99 = £25.00
over £200.00 = £35.00

Europe
5-10 Day Delivery
Up to £25.00 = £12.00
£25.01 - £99.99 = £20.00
£100.00 - £199.99 = £30.00
over £200.00 = £35.00

USA/Canada
5-10 Day Delivery
Up to £25.00 = £16.00
£25.01 - £99.99 = £25.00
£100.00 - £199.99 = £42.00
over £200.00 = £48.00

Boardwise Edinburgh // 0131 229 5887

4 Lady Lawson Street, Edinburgh, Scotland, EH3 9DS

Monday - Saturday : 10:00am - 6:00pm

Sundays (During December) : 12:00am - 5:00pm

 

Boardwise Cannock // 01543 505084

20 Cross Street, Bridgtown,
Cannock, Staffs, WS11 0BZ
United Kingdom