BUYING FOR A CHRISTMAS GIFT? DON'T WORRY, OUR EXTENDED RETURNS POLICY FOR CHRISTMAS PERIOD IS NOW IN FULL EFFECT
Any product bought online at boardwise.com between 1st November & 23rd December is eligible for extended returns until January 14th 2014. Please make sure you retain proof of purchase & the goods must be in unused, perfectly new condition to be eligible. This offer overrides all standard returns procedures for the stated period.
If for any reason you are unhappy with your purchase from boardwise.com you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by Boardwise.com will still be payable by the customer).
Every order we ship includes a printed sheet with easy instructions for returns.
We will issue a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return - so if you paid by credit card we will refund to that card.
IF YOUR ITEM DOESN'T FIT
If you require an exchange for a different size you can return your original item to us and we will send you your desired size. Postage costs are to be covered by the customer.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS
It's life, s**t happens so lets deal with it with a smile on our face.
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Boardwise.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
You can download our Returns Form in pdf format.
Any orders that are returned to Boardwise, regardless of the reason, must reach us in 100% saleable condition. This applies to the product and it's packaging.
In the unlikely event of a product being returned & the item or packaging is rendered unsaleable at it's full retail price. Boardwise reserve the right to charge a re-stocking fee of 20% of the price at which it was sold.